Return / Replacement / Refund / Cancellation Policy

We are here for you!

Phondaghat Life By Phondaghat Pharmacy is here to help you with your product concerns.

Shipping Policy

All orders are shipped within 2 days from the date of order.
On request, in-city (Mumbai) orders can be shipped on the same date as well.


  • Free Shipping for Orders above Rs. 499 in Selected PINCODES of Mumbai.
  • Rs. 125 Delivery Charge for Orders in State of Maharashtra.
  • Rs. 175 Delivery Charge for Orders Outside of Maharashtra (Across India).
  • Delivery Charges for International Order are at actuals.

Delivery Timeline

Local or In-city orders will be delivered within 3 to 4 working days.
For orders from the state of Maharashtra will be delivered within 5 to 7 working days.
For orders outside of the state of Maharashtra will be delivered within 7 to 10 working days.
For International order, delivery schedule is as per the prescribed timeline by the courier partner.

All order are prepared to reach you within the stated timeline, however, restriction arising due to unforeseen circumstances may cause a delay of the same.

Return / Replacement / Refund Policy

  • Customers are eligible for a return/replacement/refund only in a situation of manufacturing defects.
  • In a case of manufacturing defects or mishandle by courier, customers can connect with us within 24 hours of delivery.
  • Customers are requested to share photographs of the damaged product for investigation purposes.
  • Upon investigation, a suitable solution will be offered to the consumer.
  • Important Note: Honey Crystallisation is a natural phenomenon and therefore – Crystallised honey will not be accepted for return, replacement, or refund.

Cancellation Policy

  • Cancellations accepted within an hour of order placement.
  • Cancellations are subjective to status of dispatch.

Contact us

Call or Whatsapp: 9819034039

rajesh loyarajesh loya
13:19 13 Jun 22
A must visit place to get natural honey and other forest products. Good people running their business ethically. They have added good number of innovative but healthy products based on natural foods . Try their Bubbly soda .... an unique twist to traditional kokam sarbat.
Sandesh NaikSandesh Naik
15:57 02 Feb 22
Original honey with super quality. I have been using at my home for last 5 years.Lot of different products at Phondaghat have been excellent 👌
Sanket DeshmukhSanket Deshmukh
14:51 29 Jan 22
I have been visiting this place since 2018. I never seen a company who educate their customers first and then assist them buying. The management is receptive and open for suggestions. My favorite take away apart from honey is bubbly a kokum beverage. Must try..
06:10 14 Sep 21
The best ayurvedic storeMany types of honey is available here like lemon honey, white honey, ginger honey, kashmir honey, raw honey and jamun honey....Many types of offers are available on every productAvailable here many types amala juices and dry amala...Cough syrup and also buaty product available hereBhondaghats special bubbly bhai konkam soda is unbeatable...Available here 100% pure and genuine raw honey l....Many types diat and food realated maxim are available here...All over shop is very clean and nice. Staff is very supportive and good working....
Dr. Prasad AkolkarDr. Prasad Akolkar
13:43 02 Sep 20
I have been associated with this place, erstwhile known as Phondaghat Pharmacy, for many years. Once upon a time it was the must visit place for pure honey. Phondaghat Honey was well-known throughout the state of Maharashtra. Now under the able management of the second generation of the Prabhu family, Mr. Yogesh Prabhu, the owner, has converted it into the specialty wellness store brand, Phondaghat Life.The main branch of Phondaghat Life, at Matunga, has been converted into the wellness and health store. The Phondaghat Pharmacy's own products like honey, sweet Amala, sweet Bael, and Gulkand and other products like Adulsa candy etc. have been arranged properly which are easily approached by the customers. Their proprietary medicine for diabetes, Muktayu, is also available here. Phondaghat's Syrups and Cider products are newly added attractions and are the must try products.Overall, nice place for health and wellness conscious people.Dr. Prasad Akolkar.