Return / Replacement / Refund / Cancellation Policy

We are here for you!

Phondaghat Life By Phondaghat Pharmacy is here to help you with your product concerns.

Shipping Policy

All orders are shipped within 2 days from the date of order.
On request, in-city (Mumbai) orders can be shipped on the same date as well.

Delivery Timeline

Local or In-city orders will be delivered within 3 to 4 working days.
For orders from the state of Maharashtra will be delivered within 5 to 7 working days.
For orders outside of the state of Maharashtra will be delivered within 7 to 10 working days.
For International order, delivery schedule is as per the prescribed timeline by the courier partner.

All order are prepared to reach you within the stated timeline, however, restriction arising due to unforeseen circumstances may cause a delay of the same.

Return / Replacement / Refund Policy

  • Customers are eligible for a return/replacement/refund only in a situation of manufacturing defects.
  • In a case of manufacturing defects or mishandle by courier, customers can connect with us within 24 hours of delivery.
  • Customers are requested to share photographs of the damaged product for investigation purposes.
  • Upon investigation, a suitable solution will be offered to the consumer.
  • Important Note: Honey Crystallisation is a natural phenomenon and therefore – Crystallised honey will not be accepted for return, replacement, or refund.

Cancellation Policy

  • Cancellations accepted within an hour of order placement.
  • Cancellations are subjective to status of dispatch.

Contact us

Email: consumercare@phondaghatlife.com
Call or Whatsapp: 9819034039